Refund & Cancellation Policy

Thank you for choosing The Anchored Agency and trusting us with your music. We truly value your business and are committed to providing a positive and impactful experience during your campaign. Please take a moment to carefully review our Refund and Cancellation Policy to ensure clarity and transparency before moving forward.

Refund Policy

Once a campaign has officially started, no refunds will be issued. A campaign is considered active the moment you receive a confirmation email from us stating that your campaign has launched. At that point, all ad placements, platform activations, and distribution are already in motion and cannot be reversed or paused.

Please double-check that all submitted information, particularly your Spotify track URLs, is accurate at the time of booking. This includes the correct links for singles (whether new, upcoming, or previously released), EPs, or albums. Because we cannot reverse the process once it begins, any errors in submission may impact your campaign’s success and cannot be corrected retroactively.

If your campaign was booked directly through our website, it will automatically begin within 48 hours of purchase. If you reach out to us within 24 hours of your purchase, you will be eligible for a full refund, provided the campaign has not yet started. Requests received after 24 hours will not be eligible for a refund, as campaign operations will already be underway.

Cancellation Policy

We understand that unexpected circumstances may arise, and you may need to cancel a campaign. Below is our official cancellation policy:


• Cancellations made within 24 hours of purchase (and before campaign launch) are eligible for a full refund or full credit toward a future campaign.

• Cancellations made within 48 hours of your scheduled campaign launch are subject to a cancellation fee of 30% of the total campaign cost. For example, if your campaign cost $500, the cancellation fee would be $150. The remaining balance will be refunded to you.

Please note that no cancellations or refunds will be honored once the campaign has begun.

We strongly encourage all clients to be confident in their campaign details— especially when it comes to selecting which track to promote. If you’re unsure, we highly recommend booking a free consultation with one of our experienced ad advisors. We’ll be happy to help you choose the song or strategy that best aligns with your goals.

Contact Information

For any questions or concerns related to our Refund and Cancellation Policy, please feel free to contact us at:

Important Notes

• This policy is subject to change at any time without prior notice.

• By booking a campaign or making a purchase through our platform, you acknowledge that you have read, understood, and agreed to the terms outlined in this Refund and Cancellation Policy.

• This policy serves as a legally binding agreement and is in place to protectboth The Anchored Agency and you as our valued customer